Applies to Product - Power Apps
What’s happening?
The customer is unable to retrieve SMTP email addresses in PowerApps. This arises when the environment's UPN and email address do not match, leading to difficulties in obtaining the SMTP email address using the User() function.
Reason:
The underlying cause of this is that the UPN registered in Entra ID does not correspond to the SMTP email address in the environment, which prevents successful retrieval.
Resolution:
- Verify that the UPN in Entra ID matches the SMTP email address.
- Ensure that the correct method for retrieving the SMTP email address using the User() function is being followed as per the guidelines provided in the reference documentation. For more details, refer to the following link: Power FX User Function Reference.