Views:

Applies to Product - Power Platform Administration


What’s happening?
The customer is experiencing a SearchAndSummarizeContentError with the error code indicating that Bing search is blocked.


Reason:
This arises when the network requirements for the Copilot agent are not met, specifically when necessary IPs and domains for search functionality are blocked.


Resolution:
To resolve the SearchAndSummarizeContentError with Bing search blocked, ensure that the following endpoints are allowlisted in your organization's network:

  • *.cloud.microsoft
  • *.office.net
  • m365copilot.com
  • admin.microsoft.com
  • browser.events.data.microsoft.com
  • browser.pipe.aria.microsoft.com
  • copilotstudio.microsoft.com
  • login.microsoftonline.com
  • config.edge.skype.com
  • graph.microsoft.com
  • designer.microsoft.com (for creating images)
  • WebSocket endpoints
Additionally, for Copilot in Edge, allowlist the following:
  • *.bing.com
  • *.bing.net
  • login.live.com
  • challenges.cloudflare.com
Ensure these endpoints are not blocked by your organization's network.
Furthermore, in the Power Platform Admin Center (PPAC), ensure that the Search feature is enabled under Generative AI features for the environment:
  1. Go to PPAC as an admin.
  2. Access the required environment.
  3. Enable the Search feature and save the changes.
  4. Wait for the changes to sync until the environment goes to a 'Ready' state.
Once these steps are completed, test the search functionality to confirm the issue is resolved.