Applies to Product – Power Apps
What’s happening?
The customer is experiencing connectivity issues with the Service Bus, specifically during the initialization period.
Reason:
The underlying cause of this is related to the configuration of the on-premises data gateway and the required ports for the Service Bus to function properly.
Resolution:
- Verify that the on-premises data gateway is correctly configured.
- Ensure that the necessary ports for the gateway are open. Specifically, check that port 5671 is accessible and that traffic is being routed correctly.
- If port 5671 is not functioning, attempt to route traffic through port 443 as an alternative.
- Use the command tnc -ComputerName mynamespace.servicebus.windows.net -Port 5671 to test connectivity to the Service Bus.
- Review the documentation on required ports for the gateway to ensure all configurations are correct.