CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control
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Nishant Rana
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Microsoft Employee
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CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.
How do I put everything together?
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Filed under: CRM 2011
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