Let's Talk Service Objects in Dynamics 365

Today we will chat about Service Objects! You know, those individual pieces of equipment or objects that need repair, maintenance, or any other attention such as a washing machine, an automobile or a Revocable Trust.

How best to keep track of the tangible or intangible things the organization services with Microsoft Dynamics 365 Service Agreements and/or Service Orders, you may ask? By creating Service Objects, that’s how!

At a high level, Service Objects can be grouped into Service Object Groups for reporting and classifying purposes. Service Objects are attached to Service Agreements and Service Orders for tracking and reporting purposes.

If the exact serial number of the Service Object is important, the Service Object must be created in reference to an Item Master where a Tracking Dimension (such as Serial Number) is designated.

Check out the full post here!