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KUKA Systems North America Case Study

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In 2005, as KUKA Systems North America began a growth surge, Director of IT Michael Fera realized the time had arrived to deploy a robust, enterprise resource planning (ERP) system. “The company had already grown very large in Europe, but we were just starting to grow here in the Americas,” Fera says.

“Knowing we would also face economic downturns at certain times, we could not continue to rely on spreadsheets to fill the gaps of our three disparate ERP systems. And with a relatively small IT team, we also needed to stay lean. Low total-cost-of-ownership was our primary objective.”

At that time, KUKA Systems North America operated as a set of three companies, each with isolated ERP systems and different business models. The companies also served a range of markets, which presented a challenge in finding a single ERP solution that could meet the needs of each. For example, in Ohio, KUKA manufactures Jeep Wranglers and follows a process-manufacturing model not typically associated with automotive manufacturing; while KUKA’s other subsidiaries include an engineer-to-order business and a sales-and-service model within a spare parts and robot-service company.

Adding to Fera’s challenge was the geographic distribution of the KUKA plants. The new ERP system would need to support seven locations in the United States, along with facilities in Mexico and Brazil, and plants in India and China.


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