Migration Minded with special guest Tricia Sinclair

Tricia Sinclair  

Tricia Sinclair, the Customer Service European Lead for Avanade has spend 15 years helping Dynamics customers migrate. Hear Tricia’s thoughts on how call centers benefit from the cloud and the impact it can have on the customer service experience.    

Topics covered, and the video location where they can be found:

• [1:09] Common migration misconceptions 
• [2:43] Omni-channel overview and key benefits 
• [5:07] Addressing common migration apprehensions  
• [10:56] Difference between cloud and on-premises  
• [13:24] Cloud impacts on customers & service experiences  

 
Have migration questions? Join the Dynamics 365 Migration Community to connect with experts like Tricia and leverage resources that can accelerate your cloud journey. 

[View:https://community.dynamics.com/videobytes/tricia-webinar.mp4:800:600]