Microsoft readies marketing, social listening, customer care updates for Dynamics CRM

Ahead of Convergence 2014, Microsoft is firming up its Dynamics CRM release plans for marketing, customer care, and social in the second quarter of 2014.

The updates, summarized in a new announcement, set up the company's next steps with Microsoft Dynamics Marketing (formerly MarketingPilot), customer care (including Parature and native enhancements), and Microsoft Social Listening (based on NetBreeze).

These updates correspond to past roadmap guidance related to Mira for campaign management and MarketingPilot integration,

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