Microsoft Dynamics CRM Online upgrades to CRM 2013 proceeding with few headaches, partners report

For Microsoft Dynamics CRM Online customers, the end of the CRM 2011 user experience is within sight - if it hasn't already arrived.  Microsoft is now well into its effort to migrate its CRM Online customers to new CRM 2013 instances. The process is no small task given the thousands of organizations that rely on the service and expect continuity after the changeover.

CRM Online upgrades so far

But how is the process going in the real world? According to Dynamics CRM pros we've talked to, the upgrades on CRM Online appear to largely be calamity free so far.  There has been "very little drama," according to David Kohar, chief customer officer at Zero2Ten

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