CRM 2013: Disable click to call integration or add custom phone integration logic Part 1

I recently installed CRM 2013 Servers on my customers Server. Major Thing that was bugging me and the customer was that in CRM 2013 you are not able to completely turn off the click to call integration with Skype or Lync.

It makes me sad that Microsoft did not provide a way to completely turn this feature off. I believe there are many customers out there which do not use Lync nor Skype.

The requirement of my customer was that if they click on the phone number e.g. in a contact that they only want to edit the phone number and not start a phone call right away.

This made me look for alternatives to turn this feature off. Checking the JavaScript of the CRM 2013 system I was able to track down that at some point the following method is defined and executed:

openPhoneWindow

Searching all the files of the CRM 2013 installation files I found the following occurences:


In the OnLoad of the contact entity I added this simple workaround:

Mscrm.Shortcuts.openPhoneWindow = function() {return;}

The result is that now if the user clicks on the phone number it won't open a new browser window and try to call the phone number via Skype or Lync.

The only thing that it still does it will jump to the middle of the contact form and offers the user the opportunity to add a phone call activity.

This behavior may also not be desired and I will look if I can find a solution for this as well and keep you up to date with a new post hopefully soon.