Legacy application upgrades: xRM lessons learned from the field

Microsoft Dynamics CRM's flexible xRM capabilities make it a popular option for replacing legacy applications that were either heavily customized or built from scratch long ago. In most cases, a team will consider CRM as a replacement option if the processes are client-related, but interestingly the old applications mostly have ERP-like characteristics with a strong focus on logistics and finance.

Processes automated by a legacy application are usually not generic enough to be supported by configuring standard ERP capabilities. Often, these solution owners believe that only a heavily customized application can support their needs, but this is where Dynamics CRM and its xRM platform can come to the rescue.  Having done multiple xRM implementations, there are imp...

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