Finding Dynamics 365 courses on Microsoft Learn

We are in the process of (re)creating our training content on Microsoft Learn. Microsoft Learn is a new platform that presents free self-paced, role-based, task-based content in Learning paths (groups of modules) and modules (individual tasks). To find Dynamics 365 courses on Microsoft Learn, start either from our Business applications landing page, or from the Browse page. 

Learning paths are shorter than the courses previously released on CustomerSource and the Dynamics Learning Portal (DLP). The following sections list the Learning paths and the older courses that they replace. We are in the process of retiring the previously-released courses that have been replaced.

We are also in the process of making downloadable versions of training content that applies to current product versions available for free download on the Dynamics 365 community site. The list of courses that we will be making available as downloads is at https://aka.ms/migratecourselist.

Note that we are fully retiring all content on older product versions, such as CRM 2016.

Power Platform

New Learning paths:

• Create a canvas app in PowerApps
• Create a model-driven application in PowerApps
• Document and test your PowerApps application
• Automating business process flows
• Create and use analytics reports with Power BI

Courses replaced: 

• 81117AE: PowerApps and Microsoft Flow with Dynamics 365

Customer Engagement

New Learning paths:

• Get started with workflows in Dynamics 365 for Customer Engagement
• Create business process flows with Dynamics 365 Customer Engagement
• Implementing Dynamics 365
• Configure forms, charts, and dashboards in model driven apps for Customer Engagement
• Introduction to integration with Dynamics 365 for Customer Engagement
• Integrate Office and Dynamics 365 for Customer Engagement
• Manage your Dynamics 365 Customer Engagement data
• Get started with Dynamics 365 Portals
• Work with portals in Dynamics 365

Courses replaced: 

• 81271AE: Process Automation in Microsoft Dynamics 365
• 81268AE: Configuring and Building a Dynamics 365 Security Structure
• 81272AE: Configuring Office 365 and Dynamics 365 Integrations
• 81071AE: Deployment for customer engagement in Microsoft Dynamics 365

Customer Service

New Learning paths:

• Work with cases in Microsoft Dynamics 365 for Customer Service
• Work with entitlements and service level agreements in Microsoft Dynamics 365 for Customer Service
• Work with Knowledge Management Solutions in Microsoft Dynamics 365 for Customer Service
• Voice of the Customer for Dynamics 365

Courses replaced: 

• 81058AE: Service Intelligence in Microsoft Dynamics 365 for Customer Service
• 81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service
• 81063AE: Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Field Service

New Learning paths:

• Implementing Microsoft Dynamics 365 for Field Service
• Universal Resource Scheduling in Microsoft Dynamics 365 for Field Service
• Working with Connected Field Service for Dynamics 365 and Azure IoT

Courses replaced: 

• 81197AE: Introduction to Microsoft Dynamics 365 for Field Service
• 81219AE: Setup and Configuration in Microsoft Dynamics 365 for Field Service
• 81217AE: Agreements, Inventory, and Purchasing in Microsoft Dynamics 365 for Field Service
• 81218AE: Mobile and Dispatch in Microsoft Dynamics 365 for Field Service

Marketing

New Learning paths:

• Getting Started with Dynamics 365 for Marketing
• Working with Dynamics 365 for Marketing

Courses replaced: 

• 81237AE: Getting Started in Microsoft Dynamics 365 for Marketing
• 81240AE: Microsoft Dynamics 365 for Marketing

Sales

New Learning paths:

• Working with Dynamics 365 for Sales
• Apply goal management to Microsoft Dynamics 365 for Customer Engagement
• Create and use analytics reports with Power BI

Courses replaced: 

• 81245AE: Introduction to Microsoft Dynamics 365 for Sales
• 81248AE: Sales Order Processing in Microsoft Dynamics 365 for Sales
• 81247AE: Product Catalog Overview in Microsoft Dynamics 365 for Sales
• 81249AE: Goal and Performance Tracking in Microsoft Dynamics 365 for Sales
• 81246AE: Relationship Selling in Microsoft Dynamics 365 for Sales
• 81250AE: Overview of Microsoft Dynamics 365 Analytical Options for Sales