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Dynamics 365 Community / Blogs / JoeGill.com / Dynamics 365 & Amazon Conne...

Dynamics 365 & Amazon Connect – Call Center Integration

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This post explains how to integrate Amazon Connect with Dynamics 365 in a call center environment. When customers call in, they can use DTMF (Dual-Tone Multi-Frequency) to identify themselves. As a result, when an agent answers the call, it opens […]

The post Dynamics 365 & Amazon Connect – Call Center Integration appeared first on Joe Gill.


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