Customer Case: More Control of Service Deliveries With Dynamics NAV

Knowing the customer’s needs in advance, executing orders in a competent way and in time – these are the challenges all service-oriented companies who want to do a good job are confronted with. The service module in Microsoft Dynamics NAV offers versatile functions to optimize the service management but what most NAV users working in the service business really miss is a visual support for staff scheduling that helps them keep track of the complete team’s work and to allocate service orders with a visual drag & drop dispatch board. Such a visual support is offered by our grapical planning board for Microsoft Dynamics NAV, the Visual Service Scheduler (VSS).

Read in this blogpost how by using the VSS, the German company Service4CtS, a service and installation partner of the Swiss machine manufacturer SignTronic, gained more control of service deliveries with Dynamics NAV by reducing planning conflicts while at the same time providing more transparency within the company.