The Opportunities and Challenges of Business Process Outsourcing with Microsoft Dynamics NAV

Business Process Outsourcing (BPO) has been around for decades, but has really only taken off at the outbreak of the new century, and for the past decade it has kept growing. Depending on which statistics or analyst firm you want to trust, the scale of the BPO market is currently somewhere in between 120 and 300 billion US$, but what all of analysts agree on: it keeps growing. While the economic recession has slowed down a lot of businesses, it seems that the BPO industry is one of those rare few that not only survive, but thrive and expand when all others are going through a rough period.

If you are an ERP consultant specializing in Microsoft Dynamics NAV, you might think that BPO is not of your concern. While you've certainly been able to ignore BPO for quite a...

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