Dynamics 365 Session and inactivity timeout

Author: Zohaib Uddin Khan

Version:  Dynamics 365 v8.1 and onwards

In this blog, we will be discussing two features which are available under Dynamics 365 – Settings – Administration – System Settings

• User session timeout
  • A user is not required to log in with their credentials for up to 24 hours regardless of whether the user was active or inactive.
• Inactivity timeout
  • A user can remain logged in the application until the session timeout expires.

Both of the above features can have custom values set by System Administrators.

Limitation of Inactivity timeout:

In the following cases, inactivity timeout wouldn’t get enforce:-

1. Dynamics 365 for Outlook
2. Dynamics 365 for phones and Dynamics 365 for tablets
3. Unified Service Desk client using WPF browser (Internet Explorer is supported)
4. Live Assist (Chat)

More information can be read here.