How to Keep your Franchisees Happy

There are many, simple to implement, ways to improve your relationship with your franchisees. One of the most important things you can do is open up the lines of communication between your company and your franchisees’ company. Providing a Franchise portal is a great first step in adding transparency to your relationship.

How does a Franchise Portal make your franchisees’ lives easier?

1. Balance information- By using a portal you can give your franchisees access to all their account information. They can check on invoices, payments, credits, returns, or debit notes, and easily make decisions based on real time information. This means your franchisees will see exactly how much they owe you, and when it’s due.
2. Accept Payments online- Through the Fidesic for Franchise portal your franchisees will also be able to schedule payments  by both credit card and ACH. These payments will flow directly from the portal into Dynamics GP.
3. Pay bills automatically- Aside from making one-time payments, franchisees can set up their account to process payments automatically. They can also segment exactly what  type of invoices they’d like to automatically pay. That means your royalties fees can be paid automatically every month without having to wait for your franchisee to schedule a payment.

How does this make your life easier?

1. Payment processing- Payments made through the Fidesic for Franchise portal will flow directly into GP. There is no need to key in payment information. Simply log in, build your receivables batch, and import all processed payments. These payments will post against the original invoices with no need to manually intervene.
2. Less franchisee hand-holding- With all information available through the Fidesic portal, your franchisees should be able to resolve most questions on their own. Reprint? Simply log in and print a new copy. Have a question about your pending credits or invoices due? This information is right on hand. Standard AR processes will be managed automatically, which means your AR department can focus on collecting lost revenue and other net cash positive activities.

Want to learn more about the Fidesic for Franchise portal? Check out a video overview of our solution here.

We’ve built a solution specifically for the Dynamics GP franchise market, and we can make your franchisee management faster, easier, and more efficient. Want to sign up for a demo? Head here and we’ll get you signed up for a custom session.

 

About Enliven Software

Enliven Software is a leading Lansing, MI Microsoft Dynamics ISV delivering AP and AR  business solutions across industries to local businesses for over 15 years. Enliven provides cloud based solutions that help automate Accounts Payable processes, and provide a dynamic Customer portal designed to work specifically with  Dynamics GP.

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