Convergys Launches Convergys CRM 2.0 for Communications and Utilities Customer Management and Billing Processes

Convergys Corp. has launched Convergys CRM 2.0, powered by Microsoft Dynamics CRM 2011 and designed to help communication and utilities providers improve their billing processes, customer service, and time-to-market for new revenue-generating services.

Convergys CRM 2.0 enhances the Dynamics CRM platform by adding Convergys shopping and ordering, customer management, and account management, which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses. Convergys CRM can also be integrated with billing information to improve customer service.

"With this latest release of Convergys CRM, providers can address the immediate nature of new services and products, while proactively and seamlessly serving...

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