Microsoft Dynamics CRM 2013 "actions" - a solution in search of a problem? Part 1

I've posted a new entry on the HP Enterprise Services Application Services blog that outlines my thoughts on the new "actions" feature in Dynamics CRM 2013. In the post, I explain what exactly CRM actions are and how I think they might be useful.

Click here to read more of my article, "Microsoft Dynamics CRM 2013 'actions' - a solution in search of a problem? Part 1."