Missing Word Templates Ribbon Button v9

Post update to Dynamics 365 v9, we noticed a missing Word Templates ribbon button on the Connection entity. This caused some issues as the customer was using some templates to assist in document generation using this entity.

The symptoms

We went back to another tenant running v8.2 and the Word Templates fly-out button was there as normal. Comparing this to a tenant post v9.0 update shows the button no longer there.

With a little help from our friends

We fired up the amazing MVP Scott Durrow‘s Ribbon Workbench to see if v9.0 had simply added some hide rules on the button.

** If you haven’t already used it, Ribbon Workbench is but one of the amazing plugins available, and lovingly created by community members, as part of the XRMToolbox. Please consider donating to these tireless individuals who give up so much of their time!!

There was no trace to be found of the button. So it would appear something in the update process has removed it completely. So back-tracking to our v8.2 instance, we were able to examine the button and manually re-create it in the v9.0 instance.

After importing/publishing the solution again, firing up the Connection record now shows the working button!

Thanks for reading!