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Dynamics 365 Community / Blogs / Frank Lee's Microsoft Dynamics 365 / Sales ... / Offline Error: Could no...

Offline Error: Could not go offline due to missing rights on Queue

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Frank Lee Profile Picture Frank Lee 4,617
When trying to "Go Offline" using the Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, you may encounter this Offline Error message: "Could not go offline due to missing rights on Queue".  This applies for both Microsoft CRM 4.0 On-Premise and CRM Online.
 
 
This is caused by the Microsoft CRM User's security role privilege setting on the Queue entity.  It needs a minimum of "Read" privilege to allow for going Offline.
 
 
 

That should resolve it.  Enjoy.

 

Contact us if you need help with your Microsoft CRM.  Free Estimate.
 
Frank
Workopia, Inc.
Microsoft Dynamics CRM MVP

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