From the CRM Blogs: Customization ROI Calculator; Speed up CRM Forms; Lookup Control in Mobile Express; CRM MVP Book Excerpts

Calculating ROI for CRM Customization: Mitch Milam (Dynamics CRM Discussions) has a great guest post on the Microsoft Dynamics CRM Team Blog: "When implementing Dynamics CRM or designing a customized solution within Dynamics CRM you will often find yourself asked by the powers-that-be what their Return on Investment (ROI) will be. Since I consult for a living, I get asked this more than most. Here is a common approach to show the ROI for a specific customization made to Dynamics CRM."

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