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Originally posted on CRMIndian.com:
We will go back to the basics and see one of the basic features of case entity which is confusing at times to the beginners, Merged Case vs. Child Case. What are they? Why and when to use them? Merge Case: What is Merged Case? When a case is merged,…
Case: Merged vs. Child Cases
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Nishant Rana
11,325
Microsoft Employee
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