Overview of Dynamics 365 Field Service 2020 release wave 2

Dynamics 365 Field Service is an end-to-end solution for onsite service that empowers organizations to move from being reactive to providing proactive or predictive field service, and to embrace new business models such as outcome-based service or “anything-as-a-service.”

For the 2020 release wave 2, we are focused on the following areas:

• Insights: We continue to add intelligence to Field Service including a new Field Service dashboard for monitoring key KPIs, ability to send work order completion surveys with Forms Pro, and work order completion metrics.
• Proactive service delivery: User experience enhancements for working with all Field Service forms, further integration with Supply Chain Management, ability to create hierarchical models for assets, and location capabilities for work orders.
• Scheduling: Multiday manual scheduling, optimizer embedded in the schedule board, enhanced skills-based matching in resource scheduling, predictive technician travel time, ability to schedule technicians to travel outside of working hours, and enhanced work hours for requirements.
• Technician success: Field Service inspections, technician locator and Power Apps mobile enhancements.