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Dynamics 365 Community / Blogs / Nishant Rana’s Weblog / Associating Knowledge Base ...

Associating Knowledge Base article with Portal in Dynamics 365.

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Nishant Rana Profile Picture Nishant Rana 11,325 Microsoft Employee

Suppose we have setup the Community Portal and we want to configure Knowledge Base articles with the Portal.

For this, we need to go to Settings à Service Management à Embedded Knowledge Search

Specify the Portal URL and other settings

Once the setup is done, go to Support page in the portal and perform a search

Clicking on the search result opens up the article in the portal.

Hope it helps..


Filed under: CRM 2016 Update 1, Dynamics 365, Microsoft Dynamics 365, Microsoft Dynamics CRM Tagged: CRM, Dynamics 365, Microsoft Dynamics 365, Microsoft Dynamics CRM

This was originally posted here.

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