Microsoft CRM Online Web or Outlook Client Repeatedly Prompt for Login
Frank Lee
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Report"CRM is killing me over here" was the message we had received from one of our Microsoft Dynamics CRM Online customer users - urgently asking us for help to resolve his Microsoft CRM Outlook Client from repeatedly prompting for Login even after he had selected "Save my e-mail address and password".
Microsoft CRM Online relies on Microsoft LiveID for login authentication. Somehow his user's login info was not being saved - he is receiving the CRM Online Sign-in screen over and over:
This was caused by the Internet Explorer 8 (IE8) "Delete browsing history on exit" setting. The default "Delete browsing history on exit" setting is enabled - we need to disable it. Issue resolved - Microsoft CRM usage is again pleasant for this CRM user.
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Frank
Workopia, Inc.
Microsoft Dynamics CRM MVP
This was originally posted here.
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