When Systems Shape Business Behaviour: The Habit of Working Around Limitations

Modern ERP optimisation is not about avoiding customisation at all costs, nor about forcing every workflow into a standard template. The key is discernment: reduce complexity where behaviour is historical rather than valuable, and enhance the system where clarity in process drives performance, scale, or strategic advantage. Thoughtful simplification saves time and money every day. Thoughtful extension creates real value when a business process is genuinely efficient and worth supporting. The smartest ERP environments evolve through a balance of both.