Support strategies for Microsoft Dynamics AX: Start with well-educated users

Whether a company is running Microsoft Dynamics AX in five factories in one state, in five countries, or in two separate buildings in one location - there can be challenges with supporting the solution across the enterprise when something goes wrong. So who within the organization should tackle the problem?

When Dynamics AX isn't working properly, most organizations turn to IT to get things running smoothly again. However, that's not always the best course of action, some AX users advised at a recent AXUG meeting.

With many hundreds of parameters and settings that are chosen during the implementation process, the person often best qualified to understand an AX solution's behavior is often the functional owner. In some ...

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