The Support Network: Managing Your Microsoft Dynamics CRM Solution After Go-Live

I have worked on many Microsoft Dynamics CRM implementations and over time I have served in a versatile set of roles. I have been part of the team responsible for designing, building and testing a CRM application, i.e., the implementing party side. I have reviewed implementations for customers that needed a fresh view on their new CRM application.  I have also been involved in taking the CRM application into support as member of the IT department.

The road to your CRM application's go-live is not always smooth, and all parties involved face different challenges. In my experience there are usually two topics related to support that are easily overlooked or neglected. In my earlier ‘musings' I addressed the first topic - read more