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Areas in the World of Dynamics 365 Customer Engagement

astanton44 Profile Picture astanton44 2,265

Put on the hat "Microsoft Dynamics 365 for Customer Engagement" and the dimensions explode. There are so many different angles to think about such as 

  • The Product
  • The CRM Industry
  • The Independent Software Vendors (ISVs) and their extensions, applications and products
  • The Project Methodologies
  • The Communities
  • The Support Resources
  • The Training Options
  • Certifications
  • Industry Uses
  • Usability and Adoption 
  • Integrations
  • Mobility
  • IoT
  • CRM -> ERP : Bridging the teams, the products, the features and more
  • Failures and the Why behind them 
  • Working with the Microsoft teams (product, support, services, executives, sales, etc.)

and the list goes on! 

I recently completed a Solution Architecture Assessment engagement and was amazed at all of the categories of discussion and knowledge sharing that bubbled out of a three month, intense, team empowerment project.

So where to start??

 

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