Microsoft Social Listening has taken all the hard work of data collection and natural language algorithms out of the picture for IT departments and now allows the customer care / marketing teams to concentrate on the brand sentiment of the company. Fantastic addition to the CRM family.

Thanks Bob. This is a good post. Completely agree that CRM is a critical element. Microsoft CRM Dynamics is a game changer for sure as it brings in email, elements of campaign management, social and a brilliant integration between Outlook and CRM (which is a pain when we think of say, Salesforce.com and Outlook or any email system integration), cuts the cycle time for frontline sales reps or marketing folks to launch email campaigns.

After 10 Years Microsoft Dynamics CRM keeps adding value! Praise to the entire Microsoft Dynamics CRM Internal Family on all their vision and hard work.