Microsoft Dynamics CRM Team Extends Roadmap to 2014 with Focus on Window 8, User Engagement

What does it take to entice a user to embrace CRM, to willfully feed it the sales, service, or marketing data that the organization demands?  The Microsoft Dynamics CRM product team's view, according to their pitch to users at CRMUG Summit this week, is to deliver a more responsive and streamlined user experiences. And coupled with enticing the user, they take the position that what's best for customer outcome may often be to give them software that tells them how they should do their job.

If WPC 2012 marked a new beginning for the Microsoft Dynamics CRM product management and marketing teams, then the reset has now cranked into gear as the read more