D365 Commerce Operational Insights

Introduction:

In the ever-evolving world of retail and e-commerce, having a deep understanding of customer behavior and business performance is crucial. Microsoft Dynamics 365 Commerce offers a powerful tool called Operational Insights that unlocks valuable data and provides actionable insights. In this blog post, we will explore the capabilities and benefits of D365 Commerce Operational Insights, uncovering the hidden opportunities it offers for enhancing your e-commerce strategy.

 What is D365 Commerce Operational Insights?

D365 Commerce Operational Insights is a comprehensive analytics tool that enables you to monitor, analyze, and optimize the performance of your D365 commerce operations. It gathers valuable data from various touchpoints within your store, empowering you to make data-driven decisions.

Monitoring Performance:

Operational Insights provides a comprehensive view of your e-commerce performance. It tracks key performance indicators (KPIs) such as sales transactions volume. With real-time visibility into your business metrics, you can identify trends, monitor performance against targets, and make data-backed decisions to drive operational efficiency and profitability.

Actionable Insights and Optimization:

Operational Insights not only provides data and analytics but also offers actionable insights and optimization recommendations. It surfaces meaningful and relevant insights to help you make informed decisions. These recommendations empower you to continuously improve your operations.

How to Enable Operational Insights?

Microsoft learn portal has a very good write up on how to enable operational insights for D365. Set up Operational Insights - Commerce | Dynamics 365 | Microsoft Learn

How to mine operational insights data and construct meaningful information?

Here is my GitHub repo with some sample Kusto queries, dashboards, supported Events etc.

YAD365/d365-commerce-telemetry: Kusto queries and dashboards for D365 commerce operational insights (github.com)

I am committed to keep this repo updated with more Kusto queries and dashboards, but contributions are much appreciated.

Conclusion:

D365 Commerce Operational Insights is a game-changer for D365 commerce, enabling you to unlock valuable insights and optimize your operations. Let’s embrace the hidden opportunities that D365 Commerce Operational Insights offers.

Thanks to Harsha Seeram helping me learn about Kusto queries, Retail Server Events and inspiring me embark on blogging journey.