Use Copilot to summarize cases – Dynamics 365 Customer Service
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Nishant Rana
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We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Customer Service admin center >> Agent Experience >> Productivity >> Summaries (Manage) Check the Make case summaries available to agents option and save the setting. Now when we open … Continue reading "Use Copilot to summarize cases – Dynamics 365 Customer Service"
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