How to enable Voice and Video calls on Dynamics 365 Customer Service Chat

 Dynamics 365 Customer Service Chat feature 

1. Go to the Customer Service admin center and select Chat Channel

2. Open the appropriate Chat Channel.

3. Navigate to the User Features tab.
   
   

   
   
   

4. Turn on “Voice and video calls”.

5. From the calling options, select “Video and voice calling”. You can also choose “Voice only” if you prefer.

   I hope this helps! If you have any other questions, feel free to ask.