{Do you know} Create work orders in Outook using AI Dynamics 365 Field Service

Today I am going to share new feature in Dynamics 365 Field Service, you can schedule work order from Outlook instead of Scheduled Board.

Let's get's started.

Normally work orders can be scheduled from Scheduled Board on Dynamics 365 Field Service and it is lengthy process to schedule a work order.

Now with AI you can create work orders from Outlook itself.

How do you do that ?

Field Technicians and managers can create, view and manage work orders within Microsoft 365 applications, including Microsoft Outlook by harnessing the power of generative AI to deliver accelerated work order creation.

This new feature can allow work order creation with Copilot in Outlook.   The AI - based copilot can assist with extracting relevant details from emails and filling in data to the work order form based on the text in the email thread.

That's it for today.

I hope this helps.

Malla Reddy Gurram(@uk365guy)

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