Vocalocity Launches Integration with Microsoft Dynamics CRM to Bring Caller Data to Customer Service Reps Faster

Vocalocity, a cloud-based phone service provider for small business, has launched an integration for Microsoft Dynamics CRM through the Vocalocity Desktop.

The integration, which is done entirely within the Vocalocity Desktop, automatically populates stored information based upon caller ID as soon as a customer’s phone rings. Then when the Vocalocity Desktop instantly appears on the screen, a company’s customer service representative can see an activity log including a caller’s name, company, job title, address, business phone, mobile phone, preferred phone, and email.

“We love the fact that we don’t have to leave the Vocalocity Desktop to see critical information from Microsoft Dynamics CRM, including the inst...

read more