Know Your Support Options: Microsoft Dynamics AX Partners Refine Post-Install Service Packages

Like many mid-sized business that run Microsoft Dynamics AX, Clever Devices, a New York-based designer of technology solutions for public transportation systems, needs to manage many diverse aspects of their system. Needs come up at different times that require a broad range of skills that the small in-house team can't maintain.

Clever Devices needs access to a "diverse set of systems skills, but not a lot of any one thing," says Lisa Wootton, the company's Dynamics AX business system manager.

Once Dynamics AX, or any other complex information system, is up and running, the team that helped launch it typically moves on to other projects. In the case of outside consultants, the move is over to other clients. It is a logical next step for th...

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