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The request failed with HTTP status 401: Unauthorized. Mandatory updates for Microsoft Dynamics CRM could not be applied successfully

Nishant Rana Profile Picture Nishant Rana 11,325 Microsoft Employee

We faced this problem while installing  CRM outlook client in one of our laptops.

I  followed the instructions mentioned below which i found while searching for the same.

On the client computer open the control panel.
Open the User Accounts icon.
Click the Advanced tab.
Click Manage Passwords.
Click Add.
Enter the server name of the CRM server
Enter the username as domain\username
Enter the password.
Click OK, then click Close and then click OK.

 

On the client open IE, click the Tools menu and then click Internet Options.
Click the Security tab.
Click the Local Intranet icon.
Click the Sites button.
Click the Advanced button.
Enter the website for access Microsoft CRM and then click the Add button.
Click OK 3 times.
Close any open IE sessions.

The problem got solved for us !

Bye..


Posted in Microsoft Dynamics CRM Tagged: CRM

This was originally posted here.

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