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Dynamics 365 Community / Blogs / MSDynamicsWorld.com CRM News / LiveOps Integrates Cloud Co...

LiveOps Integrates Cloud Contact Center with Microsoft Dynamics CRM Unified Service Desk

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LiveOps 

LiveOps Inc., a cloud contact center and customer service solutions provider, has rolled out LiveOps for Microsoft Dynamics CRM, which will integrate with Dynamics CRM's new Unified Service Desk to deliver multichannel cloud contact center functionality.

Unified Service Desk was rolled out as part of the Dynamics CRM Spring 2014 release wave.

"LiveOps for Microsoft Dynamics integration provides CTI (computer-telephone integration) capability, such as screen pop, t...

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