Microsoft CRM Training Guide @CRMFieldGuide- IT Support Track

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1. Chapter 1 - Building the Foundation – This chapter lays the groundwork for understanding the various terms and parts of a CRM Organization. It includes helpful tips not covered elsewhere in the book.

2. Chapter 2 - CRM Server Installation & Configuration – Learn the requirements, the planning steps, and the process for installing and configuring your CRM server.

3. Chapter 3 – CRM Outlook Client Installation & Configuration addresses the different choices and troubleshooting techniques for installation and configuration of Dynamics CRM Outlook Client.

4. Chapter 5 – E-mail Router Installation & Troubleshooting covers the necessity of the e-mail router, the deployment wizard, the configuration manager, hardware and software requirements, installation and configuration and user settings for the e-mail router.

5. Chapter 6 - Security Best Practices covers the why and the how of security in Dynamics CRM, including the security tools already built in to CRM as well as a look at special case handling.

6. Chapter 10 - The Power of CRM & Outlook explores the benefits of integrating and synchronizing CRM and Outlook and explains how to make it happen and make the most use of the combined tools.

7. Chapter 16 - CRM Outlook Optimization & Troubleshooting examines what you can do to optimize the performance of the Outlook client and how to troubleshoot CRM for Outlook.

8. Chapter 17 - CRM Server Optimization, Maintenance & Monitoring covers CRM server, IIS, and SQL server optimization, as well as maintenance and monitoring of the servers.

9. Chapter 21 - Introduction to Solutions gives details on custom solutions and components, managed vs. unmanaged solutions, the importing and exporting of solutions, deleting solutions and managed properties.

10. Chapter 15 - SharePoint & CRM: Better Together discusses the benefits of SharePoint collaboration tools being integrated with CRM in order to provide the 360° view of the customer, including how to set up integration and how to access CRM from SharePoint.

11. Chapter 4 - CRM 4 Upgrade to CRM 2011 – In this chapter you’ll learn the software and hardware requirements, develop an upgrade plan, prepare your database, upgrade customizations, perform and test the upgrade and train your users,

12. Chapter 25 - Community Resources is a plethora, a veritable cornucopia, of resources from the global community of user groups, users, MVPs, Microsofties, social media masters and blogs that can help you maximize your CRM skills and guide you to the answers you seek.