How to – convert basic queue to an advanced queue – Dynamics 365

We can convert our basic queue to an advanced queue by setting the field “Is Omnichannel Queue” or “Automatic work distribution” schema name “msdyn_isomnichannelqueue“- to Yes. We would usually do it to use the existing basic queue in the Unified Routing. We can find that option in the Conflicts Tab of the Queue form Or … Continue reading "How to – convert basic queue to an advanced queue – Dynamics 365"