Email Template Error – “There was a problem creating your template. Please try again or contact Microsoft Support.”

Email Template Error – “There was a problem creating your template. Please try again or contact Microsoft Support” when creating Email Template with permission level equals to Organization.

User has CSR Manager security role in Customer Service Hub. Email Template privileges are as below :

Solution: In CSR Manager Role, Under Core Records, I found that Email Template does not have any privileges for Share. Need to set Business Unit level privileges for Share.

Problem resolved!