Unable to start AOS – Internal time zone version error – AX 2009/2012
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ReportWe needed to restore the Development environment with the Test environment. After the DB restore, when we start the AOS we received the following error:
| Windows could not start the Microsoft Dynamics Ax Object Server on Local Computer, refer to service- specific error code 100. |
The above error is not sufficient to tell us what the root cause of the failure is. Please check the event viewer log for the exact error.
Error Message found was Event viewer:
| Object Server 01: Fatal SQL condition during login. Error message: “The internal time zone version number stored in the database is higher than the version supported by the kernel (6/4). Use a newer Microsoft Dynamics AX kernel.” |
This is because we have two different kernel versions between Development and the test environment. So, workaround to resolve this is:
We need to update the SYSTIMEZONESVERSION Parmater in SQLSystemVariables table with the right value. In this case, expected is 4 whereas actual is 6.
SQLSystemVariables is available in Application database.
| USE [ApplicationDB]
SELECT * FROM SQLSYSTEMVARIABLES where parm =’SYSTIMEZONESVERSION’; –Result is 6 Update SQLSYSTEMVARIABLES set value=4 where parm=’SYSTIMEZONESVERSION’;–update it to 4 |
Once updated, we were able to turn on the AOS. Eventually, the right solution would be to make the environment in sync.
Submitted by:
Khalid Mohammed
Senior Technical Developer
Arbela Technologies
The post Unable to start AOS – Internal time zone version error – AX 2009/2012 appeared first on Arbela Tech.
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