Troubleshooting: Loyalty points showing ‘0’ on Customer screen at MPOS

Hi Guys,

In this blog, I would like to share my experience regarding the Loyalty points at mPOS. Once you have configured the Loyalty program and Loyalty card against the Customer, you start accruing the points and redeeming it according to the loyalty scheme defined.

NOTE : Refer my blog to configure loyalty program.

The loyalty points available against the loyalty card can be seen on Customer screen at mPOS as shown below.

Now in some cases you may see that even if you are accruing points, the Loyalty points is showing ‘0’ zero value on mPOS. This is because the Loyalty reward point against which the points are getting accumulated have the Redeemable checkbox unchecked as shown below.

Just to show you the difference I managed to uncheck the Redeemable check box for the Loyalty reward point. Now let’s see what it shows on mPOS.

So it is clear that in order to show the Loyalty points on mPOS, you have to check the ‘Redeemable’ check-box against the Loyalty reward point for which you are accruing the Loyalty points.

So now you know how you can fix the issue for Loyalty points display at mPOS. Do like the post and comment if you are facing any issue in the Loyalty process.

Enjoy RetailDAXing…

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