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Dynamics 365 Community / Blogs / Nishant Rana’s Weblog / Fixed – Power Virtual Agent...

Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)

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Nishant Rana Profile Picture Nishant Rana 11,325 Microsoft Employee
We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo workstream. Recently in our case, the bot configured was not working and we were getting the below message on calling the workstream/voice channel configured. “Sorry, we couldn’t serve you … Continue reading "Fixed – Power Virtual Agents bots for voice not working (Dynamics 365 Customer Service Omnichannel)"

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