Smarter Sales with Sales Order Agent
Sales teams often struggle with the burden of manual order entry, delayed confirmations, and errors that creep into the process. The Sales Order Agent addresses this by fully automating sales order-taking.
- Automation in action: Customer requests received by email or chat can be instantly converted into complete sales orders.
- Accuracy improvements: With enhanced recognition (previewing September 2025), the agent understands item numbers, quantities, and customer details without manual intervention.
- Business benefit: Faster sales cycles, reduced manual effort, and a smoother customer experience.
By October 2025, companies can expect the Sales Order Agent to be generally available, marking a milestone in AI-assisted order management.
Finance Transformed with Payables Agent
Accounts Payable (AP) has long been one of the most time-consuming back-office functions. Wave 2 introduces the Payables Agent, a Copilot-powered capability that turns AP into a proactive, intelligent process.
Key enhancements include:
- Contextual invoice drafts: AI generates invoice suggestions, reducing time spent on data entry.
- Confidence levels: Users can prioritize corrections based on the system’s confidence score, ensuring focus on high-risk entries.
- Automated matching: Starting January 2026, invoices will automatically reconcile with purchase orders, minimizing discrepancies.
- Global expansion: By late 2025, Payables Agent functionality will roll out to additional countries and regions, supporting multinational compliance.
This evolution allows finance teams to close books faster, reduce errors, and focus on strategic financial planning rather than chasing invoice mismatches.
Enhanced Copilot Experiences Across the Board
Beyond sales and finance, Wave 2 broadens Copilot’s role as an everyday assistant:
- Advanced Tell Me search (GA October 2025) → Helps users find pages, reports, and insights faster with AI-powered precision.
- Conversational Copilot chat → Provides more natural, context-aware answers to user queries.
- Autofill for contacts → Reduces manual data entry and improves accuracy in customer and vendor master data.
- Analysis assist (GA October 2025) → Generates deeper insights into financials, sales trends, and operational metrics.
- Summarization enhancements → Allow users to digest complex documents and reports in seconds.
These improvements ensure that employees spend less time searching for answers and more time applying insights.
Sustainability Intelligence with AI
Sustainability reporting is no longer optional, it’s a regulatory requirement in many markets. Copilot now supports environmental, social, and governance (ESG) compliance by suggesting gas emission values directly in sustainability journals (preview November 2025).
This feature allows organizations to:
- Track emissions more accurately
- Simplify CSRD and ESG reporting
- Build trust with environmentally conscious investors
Business Central is not just helping companies run efficiently, but also responsibly.
Extending AI: Customization & Control
Wave 2 also empowers IT leaders, makers, and ISVs to extend Copilot and agent capabilities:
- MCP Server connectivity → Connect external AI agents directly to Business Central.
- AI resources for extensions (GA January 2026) → Developers can embed Copilot into custom solutions.
- Billing transparency → Clear guidelines on how each AI-driven feature is billed, ensuring organizations can manage adoption costs.
This flexibility ensures that businesses can tailor AI to their industry needs while keeping investments predictable.
Roadmap Snapshot
| Feature | Public Preview | General Availability |
| Sales Order Agent (automation) | Mar 7, 2025 | Oct 2025 |
| Enhanced Sales Order Agent (capture) | Sep 2, 2025 | Oct 2025 |
| Payables Agent: Invoice drafts | Nov 2025 | - |
| Payables Agent: Confidence levels | Nov 2025 | - |
| Payables Agent: PO matching | Jan 2026 | Jan 2026 |
| Payables Agent: More countries | Nov 2025 | - |
| Sustainability journal suggestions | Nov 2025 | - |
| Advanced Tell Me search | Oct 2025 | Oct 2025 |
| Enhanced Copilot chat | Oct 2025 | - |
| Autofill contact details | Oct 2025 | - |
| Analysis assist | - | Oct 2025 |
| Summarization enhancements | Oct 2025 | - |
| Connect AI agents via MCP server | Oct 2025 | - |
| AI resources for Copilot extensions | Jun 6, 2025 | Jan 2026 |
| Billing transparency | Oct 2025 | Oct 2025 |
Conclusion
The 2025 Release Wave 2 confirms that Business Central is no longer just an ERP system, it’s an AI-powered business platform. Copilot and autonomous agents are becoming integral to sales, finance, compliance, and beyond.
For business leaders, this means:
- Smarter growth without the traditional bottlenecks
- Greater efficiency in finance and operations
- Sustainability built into daily workflows
- Flexibility to extend AI capabilities
If Wave 1 introduced Copilot as a valuable assistant, Wave 2 establishes it as a core driver of business efficiency and compliance.
