As quite a few people are aware, my background is decently embedded in customer
service capabilities. In fact when I launched this blog, I did a massive number
of articles around the new Omnichannel capabilities that Microsoft had just
released fo...
Being at Microsoft Ignite ’24 in Chicago is an amazing experience. Even MORE
amazing are the announcements that the Power Platform Governance team has come
out with. I’ve been fortunate enough to have been given early access to some of
the feature...
Firstly for those who are not aware, the acronym ‘FTRSA’ stands for ‘Fast Track
Recognised Solution Architect’. This is an award that Microsoft bestows on
people working for Microsoft Partners who have demonstrated clear technical
expertise & unde...
Not a long blog post, but something that may come in handy for some people! I
was recently playing around with Customer Insights – both the Data & Journeys
side of thing for a Proof of Concept I was creating for a customer. It’s
definitively inter...
It’s been a while since taking a Microsoft certification exam, but with the new
MB-280 exam being launched in the last few days, I’ve obviously needed to take a
look at it! It felt a little strange, as I’m now used to the certification
renewal pro...
One of the main ‘complaints’ that Power Platform administrators have is around
how policies are applied to environments. Within Azure, it’s possible to set up
security policies and apply them in bulk, or group together components under a
single se...
Firstly, a Happy New Year to everyone – I’m sure that you have amazing plans for 2024, and wish you the best of luck with them! Over the last few months, I’ve been keeping a close eye on Copilot (since it was announced as bein...
Developer environments are awesome. There – I’ve said it for the record. Formerly known as the ‘Community Plan’, developer environments are there for users to be able to play with things, get up to speed, test out new fu...
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