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Disable synchronizing birthdays of contacts to outlook

CRM synchronizes multiple attributes from crm to your outlook contacts and backwards. This includes the birthday of a contact. Based on this, you will get multiple notifications in your outlook, if you have many contacts. Outlook itself has no opt...

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Case origin not visible in personnel view

If you’re looking for the field caseorigincode you may not find it in the advanced find of the case. Trying to add the field is also not possible, as the field is not available in the Edit Columns Dialog. The cause of this is, that the field is al...

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In which case you can follow an appointment in CRM

You open your outlook and got an important appointment. Therefore you want to track this appointment to an entry in CRM. But in which of the cases are you allowed to track the appointment and why you might get the message “You can’t track this mee...

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SSL-Certificate replacement on CRM on-premise

Last week, I had to replace the existing ssl-certificate on our crm on premise systems. I installed the ssl-certificates in the IIS certificate store and also installed the corresponding root certificates. I changed the binding in IIS and checked ...

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E-Mails are stuck in “Pending send”-Status

The last week I had the problem, that some emails were sent to the customer, the field “Date Sent” (senton)-Field is was filled with a date, but the status was still in “pending send”. Based on the fact, that the field “date send” was filled, I ch...

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Unable to activate a user

Today, I had the problem, that I wasn't able to activate one of my crm users. Based on the error message, I wasn't able to identify, where the problem might be. External Error - No such object on server.

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Framework restriction with Dynamics 365 online

Developing plugins in the Dynamics 365 Online System is different of how you develop them on-premise. The framework-restriction will be covered in this article. The first thing you have to know is, that your plugins und used libraries have to be o...

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Registering plugins in CRM with errors

Registering a plugin in CRM may result in an error. In my case, I was registering a new assembly and got an error that the assembly has a total of [0] plugin/workflow activity types.

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