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Customer experience | ...
Microsoft Dynamics 365 Voice channel added to D365 Omnichannel
M I Mostafa 4,257
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Customer experience | ...
Join my YouTube Channel and win a competition!
M I Mostafa 4,257
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Customer experience | ...
6 Months FREE Microsoft Dynamics 365 Customer Service Licences, Power Apps, Power ...
M I Mostafa 4,257
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Customer experience | ...
Download Microsoft Power Platform Governance & Administration whitepaper: Pla...
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Microsoft Dynamics 365 Voice channel added to D365 Omnichannel

Microsoft announces native Voice channel for Microsoft Dynamics 365 Customer Service. This is to complement Dynamics 365 Omni Channel which now has Voice, Chat, SMS, Whats App and more. This is a significant move forward by Microsoft as compet...

M I Mostafa 4,257
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Join my YouTube Channel and win a competition!

I don’t think many of the Dynamics 365 and the Power Platform community is aware of my YouTube channel. I currently have few videos including my sessions at Microsoft Ignite in Orlando. You will find videos talking about AI Chat Bots, Azure ...

M I Mostafa 4,257
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6 Months FREE Microsoft Dynamics 365 Customer Service Licences, Power Apps, Power ...

Fantastic news! Microsoft has just announced that they are offering 6 months of FREE Microsoft Dynamics 365 Customer Service Licences, Power Apps, Power Automate, Power Apps Portal and Power Virtual Agents! Microsoft said in the announcement: R...

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Download Microsoft Power Platform Governance & Administration whitepaper: Pla...

Microsoft has published a new 117 pages whitepaper that outlines the considerations for planning, deploying and managing an enterprise Power Apps deployment. The paper has extensive information on the governance and administration of Power Apps in...

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Microsoft Crisis Communication and Emergency Response Power Platform Template and ...

With everything happening in the world due to the spread of Corona Virus and COVID-19 illness, organisations need to coordinate information sharing and team collaboration. For this reason, Microsoft has just announced today the introduction of a P...

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Announcing the deprecation of Microsoft Dynamics 365 CRM Outlook COM Add-in for D3...

Today, 25th March 2020, Microsoft announced the deprecation of Microsoft Dynamics 365 CRM Outlook COM Add-in. This is the second time Microsoft announces that! First time was in 2017 until James Phillips, President of Microsoft Business Solutions,...

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Microsoft Business Applications Summit is now a Virtual Event – Make sure you regi...

Due to the Corona Virus and COVID-19 global challenge, Microsoft has decided to change its Business Applications Summit, a virtual event rather than in-person. The summit was due to take place on 6th and 7th May 2020 in Dallas, Texas. However, thi...

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Due to Coronavirus and COVID-19, Microsoft will relax the deadline for deprecating...

More good news from James Phillips announcement about helping Business continuity for Microsoft Business Solutions customers. Microsoft is relaxing the deadlines for deprecating the Microsoft Dynamics 365 Customer Engagement legacy web client by t...

M I Mostafa 4,257